Customer Service Representative 

We’re seeking a customer service representative to handle client requests and provide full support in a semiconductor manufacturing call center environment. 

You will manage end-to-end resolution of customer issues and collaborate cross-functionally with teams to ensure seamless service delivery. 

This is a 1-year remote contract position, and candidates should be in the Austin, TX area and able to travel to the office when needed. 

The hours for this position are 11 AM to 8:30 PM, Monday through Friday.

Responsibilities

• Act as the primary point of contact for all customer service requests, including service agreements, on-demand support, and labor dispatch.

• Represent the client as the face of customer support in a 24/7 call center environment.

• Resolve customer issues from initial contact through to completion, working closely with internal teams such as field support, logistics, order fulfillment, marketing, and sales.

• Process and maintain customer requests received via email and phone calls within the CRM system.

• Create and manage quotations, opportunities, sales orders, and service cases in the CRM system.

• Handle customer escalations by collaborating with internal stakeholders to achieve timely resolutions.

• Maintain clear, professional communication and a positive demeanor in all interactions with customers and internal teams.

Requirements

• Strong written and verbal communication skills.

• Solid knowledge of products or services offered.

Will make you competitive: 

• Additional language skills are a plus for supporting multiple regions.

• Familiarity with CRM systems, SAP, or supply chain processes is a plus.

• Familiarity with Semiconductor Manufacturing Software or Hardware is a plus.

Contract Duration: 12–18 months
Location: Remote (ideally based in New Mexico, Austin TX, or North East coast)
Travel: 25%

Overview:
New Iron is seeking a highly skilled Application Engineer with significant SPC experience and hands-on experience setting up the E3 platform in new semiconductor fabs. This pivotal role oversees the setup and activation of E3, leveraging SPC from the ground up as the factory launches its first production lines.

Responsibilities:

• Serve as the subject-matter expert for the E3 system, responsible for end-to-end deployment and configuration in a new semiconductor fab startup.​

• Lead the setup, integration, and validation of SPC controls, ensuring process stability, yield optimization, and early-stage defect detection as production ramps.​

• Collaborate with cross-functional startup teams to configure E3 modules for data collection, run-to-run (R2R) process control, fault detection and classification (FDC), and manufacturing automation.

• Rapidly adapt E3 control strategies to address startup production challenges, scaling SPC methodology as factory output and complexity increase.​

• Mentor and train startup engineers and operators on best practices to maximize E3 effectiveness and maintain robust process control.

Qualifications:

• 5+ years of experience with SPC/APC/FDC systems

• Direct experience “turning on” and configuring E3 in a startup fab environment using SPC for initial process setups.​

• Strong working knowledge of semiconductor fab operations, process equipment, and automation software.

• Familiarity with advanced SPC tools and methodologies for early, scalable yield and process quality management.​

• Exceptional problem-solving and communication skills for fast-paced, evolving environments.

• Experience with databases (SQL), scripting (Python preferred), and real-time data interfaces.

• Bachelor’s degree in Engineering, Statistics, Computer Science, or related field.

We’re looking for a full-stack JavaScript software engineer who thrives on owning products and/or features end-to-end to join a rapidly growing startup poised for nationwide expansion. 

This is a hybrid role located in downtown Austin, TX.

They’re a close-knit team that’s smart, humble, hungry to learn, endlessly curious, and takes full ownership of what they do for engineers who want to blend technical expertise with product leadership. 

You know your way around both sides of the stack and aren’t afraid to own it all, from polished UIs to resilient APIs. Let’s talk! 

Responsibilities

• Build and maintain web apps using Angular, JavaScript

• Develop backend services and APIs with Node.js

• Work with AWS cloud infrastructure

• Test, debug, and optimize APIs and system performance

Requirements

• 5+ years building, delivering, and owning robust software solutions or products

• Strong experience with Angular and JavaScript

• Hands-on experience with cloud deployment platforms (e.g., AWS, GCP, Azure) and CI/CD pipelines, ​​containerized workload management

• Proven track on owning products or features end-to-end

Pluses:

• Mobile development experience

This is a hybrid position for a client based in the US. Principals only. Recruiters please do not contact this job poster.

Full Stack Software Engineer 

We’re looking for a full-stack software engineer to join a rapidly growing startup poised for nationwide expansion. This is a 100% on-site role located in Austin, TX. 

You’ll work closely with product and engineering teams to build, test, and maintain features as well as contribute to technical design and prioritize a product roadmap in a fast-paced, collaborative environment.

The ideal candidate will bring a product-driven mindset and lead initiatives focused on high-volume data scalability, applied AI integrations, and robust observability in production environments.

They’re a close-knit team that’s smart, humble, hungry to learn, endlessly curious, and takes full ownership of what they do

If you’re a curious, driven, resourceful engineer ready to build impactful solutions, we want to hear from you!

Responsibilities

• Build meaningful features end-to-end from concept to design, code, test, and deployment.
• Own complex, backend-heavy systems that handle large datasets and drive product intelligence.
• Design clean, scalable Postgres schemas and write efficient queries to keep performance predictable.
• Shape technical architecture, contribute to microservice design, API interfaces, and operational runbooks.
• Write clean, maintainable, and well-tested code across frontend, backend, and data layers.
• Collaborate with engineers, product, and design on priorities, trade-offs, and technical direction.
• Raise visibility, strengthen observability through better logging, metrics, and tracing, so issues are obvious and fixes are fast.
• Embrace ambiguity, propose solutions, challenge assumptions, and turn ideas into real, high-impact features.

Requirements

• 5+ years building and delivering robust software solutions
• Strong skills in Typescript and modern JavaScript frameworks (e.g., React/Next.js)
• Proficiency in Python and API frameworks (Ruby on Rails knowledge a plus)
• Experience with relational database schema design (e.g., Postgres)
• Familiarity with large language models and text-processing tools
• Knowledge of cloud platforms (e.g., AWS, GCP, Azure) and CICD pipelines

IT DevOps Engineer

New Iron is seeking a skilled DevOps Engineer to improve system reliability, scalability, and deployment processes.

This position requires working with development, operations, and support teams to build and sustain secure, high-performance infrastructure.

This is a full time, hybrid position located in Austin, TX. 

Key Responsibilities:

• Create and maintain cloud environments (AWS, Azure, GCP)

• Develop and manage CI/CD pipelines 

• Establish infrastructure-as-code solutions

• Uphold security practices and compliance

• Handle access and vulnerability issues

• Perform audits and aid in incident response

• Work cross-functionally with engineering teams to design infrastructure and troubleshoot operation challenges 

Should Have:

• 5+ years in DevOps, SRE, and/or operations.

• Expertise in cloud platforms, containers, and IaC

• Skilled in CI/CD tools (Jenkins, GitHub Actions, CircleCI)

• Proficiency with monitoring tools (Prometheus, Grafana, ELK, Datadog)

• Working knowledge of scripting in Python and Bash

MES Engineer

New Iron is looking for a skilled individual to join our dynamic team as an MES Engineer. 

This is an on-site contract position located in Santa Clara, CA.

The ideal candidate will possess expertise in MES modeling including object creation and route development and MES functional administration. 

Collaborate with us to design, implement, and refine MES solutions that empower our clients to optimize operations and expand their business.

Responsibilities:

• Develop and enhance MES  models and business flows to support on-site manufacturing
• Gather requirements, contribute to project timelines, design specifications, system flow diagrams, and ongoing support.
• Implement MES modeling solutions integrated with key factory and enterprise systems.
• Provide daily support for MES, including troubleshooting and system maintenance.
• Support functional architecture for multiple processes within semiconductor labs, extending beyond EA and MES systems.
• Perform some software analysis, troubleshooting shooting and debugging as necessary. 

Should Have:

• 3+ years of experience with MES applications/software
• Established background in launching software or services in collaboration with engineering teams, with a high level of proficiency in prototyping, iterative development, and a deep understanding of Agile methodologies.
• Proven ability to lead end-to-end delivery of data and intelligence solutions, utilizing mechanisms such as dashboards, APIs, real-time alerts, and more.
• Experience in MES configuration, model development, and support.
• Proficiency with databases (SQL, Oracle) 
• Ability to translate business requirements into technical solutions and execute user stories.
• Excellent communication, collaboration, and problem-solving skills.

Nice to have:

• Experience working with MES solutions and/or within the semiconductor industry.

This is a contract position in Santa Clara, California. Recruiters please do not contact this job poster.

Semiconductor Equipment Integration Engineer

New Iron is seeking a talented and driven entry level  Engineer to support the deployment and configuration of semiconductor tools supporting a new manufacturing operation. 

This position focuses on configuring semiconductor equipment and being a liaison between the equipment technical engineers and software engineers.

The ideal candidate has knowledge of front end wafer semiconductor manufacturing, programming experience and an Electrical Engineering degree.

Job function may include:

• Configure Equipment Automation (EA) solutions integrated with factory and business systems for customers.

• Collaborate with Lead Engineer on the configuration and programming of new Semiconductor tools.

• Work closely with software engineers and hardware technicians to ensure consistency across the integration of new tools.

• Develop and deliver training materials and demonstrations for EA applications.

• Perform software installations.

• Respond to customer requests for implementation and integration support.

Should Have: 

• Proficient in programming languages: we are open to a range of languages

• Familiarity with Semiconductor Industry

• Experience as a developer in semiconductor, solar, display, or PCB manufacturing.

• Previous experience working within the Semiconductor industry.

This is an onsite contract position for a client based in the US. Principals only. Recruiters please do not contact this job poster.